Questions about anything below? We're a small, friendly business — just email howdy@cjscowgirlaccessories.co.uk and a real human (probably CJ herself) will get back to you.
Terms of Sale & Returns
By placing an order with us, you agree to the following Terms & Conditions.
Pricing & Payment
All prices are shown in Pounds Sterling (£) and include VAT where applicable.
Payment must be received in full before your order saddles up and heads your way. Prices may change from time to time, but this won't affect orders already placed.
Product Information
We do our very best to ensure all photographs and descriptions are accurate.
Please remember that colours may appear slightly different depending on your screen, and some items may have variations due to the manufacturing process or the natural materials used.
Dispatch & Delivery
We'll aim to dispatch your order as quickly as possible.
Delivery times are estimates and may occasionally be affected by postal delays beyond our control.
Please double-check your delivery address before completing your order, as we're unable to accept responsibility for parcels sent to an incorrect address provided at checkout.
Returns & Refunds
If you've changed your mind, don't worry, we understand.
You can return eligible items within 14 days of receiving your order.
To qualify for a refund or exchange as preferred:
- Items must be unworn and unused.
- They must be returned in their original packaging.
- Proof of purchase is required.
For hygiene reasons, earrings cannot be returned unless they are faulty or supplied in error.
Customers are responsible for return postage unless the item is faulty or we've made a mistake.
Refunds will be processed to your original payment method once we've received and inspected your return. Please allow up to 10 working days for your refund to appear.
Faulty or Incorrect Items
If your order isn't quite right, please let us know within 48 hours of delivery.
Simply send us an email to howdy@cjscowgirlaccessories.co.uk with your order number and photographs of the issue, and we'll do everything we can to make things right as quickly as possible.
Jewellery Care
To keep your treasures looking their best:
- Avoid water, perfumes, lotions and harsh chemicals.
- Remove jewellery before swimming, showering, exercising or sleeping.
- Store pieces in a cool, dry place away from direct sunlight.
Normal wear and tear isn't considered a manufacturing fault.
Materials & Allergen Information
At CJ's Cowgirl Accessories, we carefully select our jewellery from trusted suppliers.
Our jewellery may contain materials including, but not limited to:
- Stainless steel
- Zinc alloy
- Copper
- Brass
- Silver-plated metals
- Gold-plated metals
- Acrylic
- Resin
- Glass
- Natural stone
- Leather
- Faux leather
Some items may contain nickel or other mixed metals.
While many of our products are suitable for sensitive skin, we cannot guarantee that every item is completely free from allergens.
If you have a known allergy or sensitivity to specific metals or materials, please contact us before placing your order. Unfortunately, we cannot accept responsibility for allergic reactions or skin sensitivities once an item has been worn.
Limitation of Liability
Our liability is limited to the purchase price of the item(s) ordered.
CJ's Cowgirl Accessories cannot be held responsible for indirect or consequential losses arising from the use of our products.
Need a Hand?
If you've got a question about your order, returns or one of our products, we'd be happy to help.
Just head over to our Contact Us page and we'll get back to you as soon as we can.
Peace of Mind
CJ's Cowgirl Accessories is operated in accordance with UK Consumer law, including the consumer Rights act 2015 and consumer contracts regulations.
If you've got a question about your order, returns or one of our products, we'd be happy to help.
Just head over to our Contact Us page and we'll get back to you as soon as we can.
A Final Word from the Ranch
Thank you for supporting our small business.
Every order means the world to us, and we hope your new jewellery brings a little sparkle and a whole lot of cowgirl spirit wherever the trail takes you.
CJ's Cowgirl Accessories xxx
Shipping Policy
Thank you for shopping with CJ's Cowgirl Accessories. Every order is carefully packed with love and attention before beginning its journey to you.
Processing Time
We aim to dispatch all orders within 1–3 working days. During busy periods, new product launches or promotions, processing times may be slightly longer, but we'll always do our best to get your order on the trail as quickly as possible.
Delivery
Delivery options and costs are shown at checkout.
Once your parcel has been dispatched, you'll receive confirmation by email.
While we work hard to dispatch orders promptly, delivery times are estimates and may occasionally be affected by circumstances outside our control, including delays with the postal service.
Incorrect Addresses
Please check your delivery address carefully before completing your order.
CJ's Cowgirl Accessories cannot accept responsibility for parcels sent to an incorrect address supplied by the customer.
Lost or Delayed Parcels
If your parcel hasn't arrived within a reasonable time, please get in touch and we'll happily help investigate with the delivery provider.
International Orders
Our website currently shows shipping costs for UK addresses only.
If you wish to purchase from outside of the UK please get in touch via email before purchasing to get an estimate for delivery. Howdy@cjscowgirlaccessories.co.uk
Privacy Policy
Your privacy matters to us as much as good customer service.
When you place an order, we collect only the information needed to process your purchase, including your name, address, email address and payment details.
We use your information to:
- Process and deliver your order.
- Contact you about your purchase if needed.
- Provide customer support.
- Improve our products and services.
We never sell your personal information to third parties.
Payment information is processed securely by our payment providers. We do not store your full payment card details.
If you subscribe to our newsletter, we'll occasionally send updates about new arrivals, special offers and promotions. You can unsubscribe at any time using the link in our emails.
Under UK data protection law, you have the right to request access to the personal information we hold about you, ask us to correct inaccurate information or request deletion where appropriate.
If you have any questions about your data, please contact us using the details on our Contact Us page.
Frequently Asked Questions
When will my order be dispatched?
We aim to dispatch orders within 1–3 working days.
How long will delivery take?
Delivery times depend on the service selected at checkout and your location.
Can I return my order?
Yes. Most items can be returned within 14 days of delivery, provided they are unworn and in their original condition.
Please note that, for hygiene reasons, earrings cannot be returned unless they are faulty.
What if my item arrives damaged?
Please contact us within 48 hours of receiving your order and include photographs of the issue. We'll work quickly to make things right.
Are your earrings suitable for sensitive ears?
Many of our earrings are designed with sensitive ears in mind. However, as sensitivities vary from person to person, we cannot guarantee that every item will be suitable for everyone. Material information is included where available.
Do you gift wrap?
We may occasionally offer gift packaging or special seasonal wrapping. Any available options will be shown at checkout.
Can I change or cancel my order?
If your order hasn't been dispatched, we'll do our best to help. Please contact us as soon as possible after placing your order.
How do I care for my jewellery?
Keep your jewellery away from water, perfumes and harsh chemicals. Store it in a cool, dry place and remove it before swimming, showering or exercising to help it stay looking its best.
How can I contact you?
Just head over to our Contact Us page channels, and we'll be happy to help.